Appointments

KLINIK is a straightforward system to use, and incoming queries are viewed on a regular basis by the Duty GP.  

KLINIK is not available to use for booking routine or urgent appointments directly. Using this system bypasses the telephone. It can be used for seeking advice on new or existing conditions, referrals, fit certificates (sick notes) and general queries. 

It can also be used for ordering and querying repeat prescriptions.

KLINIK can also be accessed using a Smart Phone.

To request an urgent appointment for on the day (Monday to Friday):

• phone us on 01494 813396, Monday to Friday from 8:30am or 2.30pm

When you get in touch, we’ll ask what you need help with. When asking for an urgent appointment, please respect our protocol.  Urgent appointments are not for on-going issues, test results, medication queries or general enquiries.  Medical Receptionists have the right to refuse an urgent appointment request if it is inappropriate use of the service. 

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

Your local pharmacy also offer a service and prescription facility for minor illnesses. 

To request the next available routine appointment, face-to-face or telephone :

• use our online system - Patient Access
• phone us on 01494 813396, Monday to Friday from 8:30am-1.00pm or 2.30pm-6pm (phone lines closed between 1-1.45pm).
• visit the surgery and speak with a Medical Receptionist, Monday to Friday from 8.30am to 6pm
• use your NHS account (through the NHS website or NHS App) to book a screening test or vaccination

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

However you choose to contact us, we may offer you a consultation:

• by phone
• face to face at the surgery
• Additional PCN appointments

Appointments by phone can be more flexible and often mean you get help sooner.

We would be grateful if every effort could be made to let us known of a cancellation in order that the appointment can be offered to another patient.

To cancel your appointment:

• use your NHS account (through the NHS website or NHS App)
• using the KLINIK system above
• using the GP online system – Patient Access
• phone us on 01494 813396, Monday to Friday from 8:30am
• reply CANCEL to your appointment reminder text message

If you need medical help now, use NHS 111 online or Call 111.

NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

Please tell us:

• if you would prefer to consult with the doctor or nurse by phone, or face-to-face.
• if you need a chaperone
• if you need an interpreter
• if you have any other access or communication needs

For home visits we ask that these are booked before 11am in order that we can assess the surgery workflow for the day. These appointments can be booked by phoning 01494 813396.

Please note that the clinical team will call before the visit to ascertain the nature of the visit. 

Home visits may be carried out by our Paramedics. 

Local GPs are working together to offer patients better access to appointments in General Practice in Buckinghamshire, known as the ‘Improved Access’ Service. These available appointments include Health Checks, GP appointments, dressings and phlebotomy.

This means that you can now book an appointment in a practice local to you:

• Up until 8pm from Monday to Friday
• On a Saturday (your practice can confirm which practices are open, and their opening hours on this day
• From 9am until 1pm on Sunday (at one of the three FedBucks Improved Access Hubs located across the county)

Patients registered with any GP at Highfield Surgery will be able to access this service via the participating surgeries in their area.

These surgeries are:  

• The Marlow Medical Group
  
• Bourne End and Wooburn Green Medical Centre
  
• Millbarn Medical Centre
  
• Highfield Surgery
  
• The Simpson Centre
  
• Stokenchurch Medical Centre
  
• FedBucks Improved Access Hubs located at Wycombe Hospital, Stoke Mandeville Hospital and Threeways Surgery, Stoke Poges (Sundays and Bank Holiday weekends only).

All appointments need to be pre-booked, either in advance or on the day.

How to book an Improved Access appointment

Ring your GP Surgery as normal. If you would like an Improved Access appointment, the reception staff will tell you where clinics are being held on what day, and the times of the available appointments. A convenient appointment will be booked for you. If you use this service, it is very likely that you will be seen by a clinician from another surgery and not your own GP. The receptionist at your GP surgery will be able to provide details on this service to help you book an appointment. 

This is NOT a walk in service – if you need urgent medical advice after 6.30pm, please phone NHS 111.

NHS 111 will enable you to talk to a GP and book an urgent GP appointment if necessary.

You can also use our local online symptom checker, Health Help Now (http://bucks.healthhelpnow.nhs.uk/) to help to find the right service in Buckinghamshire for your health needs.