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KLINIK is a straightforward system to use, and incoming queries are viewed on a regular basis by the Duty GP.
KLINIK is not available to use for booking routine or urgent appointments directly. Using this system bypasses the telephone. It can be used for seeking advice on new or existing conditions, referrals, fit certificates (sick notes) and general queries.
It can also be used for ordering and querying repeat prescriptions.
KLINIK can also be accessed using a Smart Phone.
To request an urgent appointment for on the day (Monday to Friday):
When you get in touch, we’ll ask what you need help with. When asking for an urgent appointment, please respect our protocol. Urgent appointments are not for on-going issues, test results, medication queries or general enquiries. Medical Receptionists have the right to refuse an urgent appointment request if it is inappropriate use of the service.
We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.
Your local pharmacy also offer a service and prescription facility for minor illnesses.
To request the next available routine appointment, face-to-face or telephone :
When you get in touch, we’ll ask what you need help with.
We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.
However you choose to contact us, we may offer you a consultation:
Appointments by phone can be more flexible and often mean you get help sooner.
We would be grateful if every effort could be made to let us known of a cancellation in order that the appointment can be offered to another patient.
To cancel your appointment:
If you need medical help now, use NHS 111 online or Call 111.
NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.
Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.
Please tell us:
For home visits we ask that these are booked before 11am in order that we can assess the surgery workflow for the day. These appointments can be booked by phoning 01494 813396.
Please note that the clinical team will call before the visit to ascertain the nature of the visit.
Home visits may be carried out by our Paramedics.
Local GPs are working together to offer patients better access to appointments in General Practice in Buckinghamshire, known as the ‘Improved Access’ Service. These available appointments include Health Checks, GP appointments, dressings and phlebotomy.
This means that you can now book an appointment in a practice local to you:
Patients registered with any GP at Highfield Surgery will be able to access this service via the participating surgeries in their area.
These surgeries are:
All appointments need to be pre-booked, either in advance or on the day.
How to book an Improved Access appointment
Ring your GP Surgery as normal. If you would like an Improved Access appointment, the reception staff will tell you where clinics are being held on what day, and the times of the available appointments. A convenient appointment will be booked for you. If you use this service, it is very likely that you will be seen by a clinician from another surgery and not your own GP. The receptionist at your GP surgery will be able to provide details on this service to help you book an appointment.
This is NOT a walk in service – if you need urgent medical advice after 6.30pm, please phone NHS 111.
NHS 111 will enable you to talk to a GP and book an urgent GP appointment if necessary.
You can also use our local online symptom checker, Health Help Now (http://bucks.healthhelpnow.nhs.uk/) to help to find the right service in Buckinghamshire for your health needs.
