Appointments

FROM THE 3rd AUGUST 2026 - ALL URGENT APPOINTMENTS, GENERAL QUERIES, PRESCRIPTION and REFERRAL QUERIES AND REQUEST MUST BE SUBMITTED THROUGH KLINIK ONLY.  

Our dedicated team are available for support and guidance by calling the surgery or coming into reception if you are unable to complete the form on-line.  

Routine appointments are bookable as normal over the telephone or on the NHS app. 

KLINIK is a straightforward system to use, and is triaged throughout the day by the Duty GP. No log-on or password is required.  IT IS AVAILABLE FOR USE BETWEEN THE HOURS OF 8.00am and 6.30pm - Monday to Friday ONLY. 

“Please note, we aim to respond to urgent online consultation requests submitted before 6.30pm on the same day. In cases where an immediate urgent medical response is required - please call 111 or 999 for emergencies. “

When a prescription is actioned, the patient will not receive a notification. 

KLINIK can also be accessed using a Smart Phone.  Highfield Surgery have 2 tablets in the waiting room for patient use for KLINIK submissions.  Our team are there to help and guide you if required. 

To request an urgent appointment for on the day (Monday to Friday):

• Please submit a KLINIK request - using the link on our homepage or the tablets in the waiting area at the surgery. If assistance is required, please call reception and they will guide you through the form over the telephone.  Please appreciate that this may take a longer period of time.  
• Urgent appointments are offered with the available clinician on the day.  If you wish to make an appointment with a specific clinician - please book a routine appointment. 
• Your request will be triaged by the Duty GP and if appropriate, you will be offered a same day appointment with a clinician or an alternative pathway.  On the same day urgent appointments will unfortunately, not be subject to time change - please accept the time offered or submit another request on a day you are available and this will be traiged.  This is at the request of the GP Partners. 
• When asking for an urgent appointment, please respect our protocol.  Urgent appointments are not for on-going issues, test results, medication queries or general enquiries.

We will use the information you give us to choose the most suitable doctor, nurse, health professional or alternative pathway to help you.

Your local pharmacy also offer a service and prescription facility for minor illnessess; we can refer you to the local pharmacy or you can walk in - SEE BELOW FOR CONDITIONS THAT CAN BE TREATED DIRECTLY AT THE PHARMACY - this can be a quicker way to access healthcare for your acute minor illness. 

To request the next available routine appointment, face-to-face or telephone :

• use our online system - Patient Access.
• Please do not use KLINIK for routine appointment requests. 
• phone us on 01494 813396, Monday to Friday from 8:00am-6.00pm.
• visit the surgery and speak with a Medical Receptionist, Monday to Friday from 8.00am to 6.30pm
• use your NHS account (through the NHS website or NHS App) to book a screening test or vaccination

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

However you choose to contact us, we may offer you a consultation:

• by phone
• face to face at the surgery
• Alternative clinicial pathways: Paramedic, Physiotherapist, Pharmacy First, HCA, Nurse or another alternative if appropriate. 

Appointments by phone or alternative pathways can be more flexible and often mean you get help sooner. 

56 APPOINTMENTS WERE DNA'D BY PATIENTS in July 2026.  THESE APPOINTMENTS COULD HAVE BEEN USED BY ANOTHER PATIENT.

We would be grateful if every effort could be made to let us know of a cancellation in order that the appointment can be offered to another patient.

To cancel your appointment:

• use your NHS account (through the NHS website or NHS App)
• using the KLINIK system above
• using the GP online system – Patient Access
• phone us on 01494 813396, Monday to Friday from 8:00am-6.00pm.
• reply CANCEL to your appointment reminder text message

If you need medical help now, use NHS 111 online or Call 111.

NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

QR codes are available on the Surgery door for access to many services out of hours. 

Please tell us:

• if you would prefer to consult with the clinician by phone, or face-to-face.
• if you need a chaperone
• if you need an interpreter
• if you have any other access or communication needs

For home visits we ask that these are booked before 11am in order that we can assess the surgery workflow for the day. These appointments can be booked by phoning 01494 813396.

Please note that the clinical team will call before the visit to ascertain the nature of the visit. 

Home visits may be carried out by our Paramedics. 

Local GPs are working together to offer patients better access to appointments in General Practice in Buckinghamshire, known as the ‘Improved Access’ Service. These available appointments include Health Checks, GP appointments, dressings and phlebotomy.

This means that you can now book an appointment in a practice local to you:

• Up until 8pm from Monday to Friday
• On a Saturday (your practice can confirm which practices are open, and their opening hours on this day
• From 9am until 1pm on Sunday (at one of the three FedBucks Improved Access Hubs located across the county)

Patients registered with any GP at Highfield Surgery will be able to access this service via the participating surgeries in their area.

These surgeries are:  

• The Marlow Medical Group
  
• Bourne End and Wooburn Green Medical Centre
  
• Highfield Surgery
  
• The Simpson Centre
  
• Stokenchurch Medical Centre
  
• FedBucks Improved Access Hubs located at Wycombe Hospital, Stoke Mandeville Hospital and Threeways Surgery, Stoke Poges (Sundays and Bank Holiday weekends only).

All appointments need to be pre-booked, either in advance or on the day.

How to book an Improved Access appointment

Ring your GP Surgery as normal. If you would like an Improved Access appointment, the reception staff will tell you where clinics are being held on what day, and the times of the available appointments. A convenient appointment will be booked for you. If you use this service, it is very likely that you will be seen by a clinician from another surgery and not your own GP. The receptionist at your GP surgery will be able to provide details on this service to help you book an appointment. 

This is NOT a walk in service – if you need urgent medical advice after 6.00pm, please phone NHS 111.

NHS 111 will enable you to talk to a GP and book an urgent GP appointment if necessary.

You can also use our local online symptom checker, Health Help Now (http://bucks.healthhelpnow.nhs.uk/) to help to find the right service in Buckinghamshire for your health needs.