Prescriptions

The easiest ways to order repeat prescriptions are:

• using your NHS account (through the NHS website or in the NHS App)
• using the GP online system - Patient Access 

These accounts show you all your repeat medicine and dosage and you can choose the ones you need.

KLINIK is another efficient method to order medication.

Using  KLINIK allows you to also request acute medication which is not on your repeat list if required.

You can also:

• bring the paper form to the surgery
• post it to us
• put through our letter box

We do not take repeat prescription requests over the telephone or email.

You can usually collect your prescription from the pharmacy 3 to 5 working days after you have ordered it. Please contact the pharamcy directly to ensure that the medication is in stock and been processed.  Please do not contact the surgery for an update. 

You will need to choose a pharmacy to collect your prescription from. We call this nominating a pharmacy.  If the nominated pharmacy is changed temporarily by the patient, it is the patients responsibility to change it back to their chosen pharmacy.  

You can change your nominated pharmacy at any time:

• on the app or website where you order repeat prescriptions
• at your GP practice
• at any pharmacy that accepts repeat prescriptions

The Electronic Prescription Service (EPS) is an NHS service. It gives you the chance to change how your GP sends your prescription to the place you choose to get your medicines or appliances from.

What does this mean for you?

You will have more choice about where to get your medicines from because they can be collected from a pharmacy near to where you live, work or shop.

For further information on:

• Choosing a pharmacy or other dispenser
• Cancelling or changing your choice of pharmacist or dispenser
• What can I do if I'm unhappy with the process?

Go to Electronic prescriptions .nhs.uk.

If you have questions about your medicine, your local pharmacists can answer these. They can also answer questions on medicines you can buy without a prescription.

The NHS website has information on how your medicine works, how and when to take it, possible side effects and answers to your common questions.

• Go to Medicines A to Z (nhs.uk)

If you would like to speak to someone at the GP surgery about your prescription:

• fill in a KLINIK ACCESS form

If you have a repeat prescription, we may ask you to book a telephone medication review with our PCN pharmacist.  These are not face-to-face appointments with a GP. 

Find out more about prescription charges (nhs.uk).

Take it to any pharmacy.  Do not put it in your household bin or flush it down the toilet. Do not bring it into the surgery.

As qualified healthcare professionals, pharmacists can offer advice on minor illnesses such as:

• coughs
• colds
• sore throats
• tummy trouble
• aches and pains
• UTIs (from 16-65 years)

They can also advise on medicine that you can buy without a prescription or alternatively, prescribe antibiotics.

• Find a pharmacy (nhs.uk)

Many pharmacies are open until late and at weekends. You do not need an appointment.

Most pharmacies have a private consultation room where you can discuss issues with pharmacy staff without being overheard.